FAQs

Frequently Asked Questions

Returns & Exchanges

What if my product arrives damaged or defective?
If your product arrives damaged or defective, please email us within 5 days of delivery. We’ll guide you through the next steps to receive a replacement or refund.
Do you accept returns?
Due to the intimate nature of our products, we do not accept returns unless the item is defective. Please read our Return Policy for full details.
What products are non-returnable?
All intimate products, unless defective, are non-returnable for hygiene reasons. This includes toys, lubricants, and wearable items.

Shipping

Do you offer discreet shipping?
Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents or store name.
How long does shipping take?
Orders ship Canada-wide within 2–5 business days. All shipments are handled through fast and reliable couriers.
What happens if an item is out of stock?
We’ll contact you promptly if any item in your order is unavailable and provide options for refund or replacement.

Payments & Security

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and other major credit cards for a secure checkout experience.
Is my payment secure?
Yes. We use industry-standard SSL encryption to protect all payment transactions on our store.